Shipping policy
Shipping Destinations
We currently ship within the European Union. Availability may vary depending on logistics and delivery conditions.
Processing Time
All orders are processed within 24–48 hours after purchase. Orders are processed daily, including weekends where possible, except during holidays or high-demand periods.
During peak times (such as promotions or seasonal sales), processing may take slightly longer.
Delivery Time
Estimated delivery time is 3–5 business days after the order has been processed.
Delivery times are estimates and may vary depending on the destination country and courier conditions.
Shipping Costs
- Orders over €50 qualify for free shipping
- Orders under €50 may include a standard shipping fee, calculated at checkout
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this to follow your parcel in real time.
Delivery Issues & Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, such as courier delays, holidays, or high shipping volumes.
In such cases, we will do our best to ensure your order reaches you as quickly as possible.
Failed Deliveries
If a parcel cannot be delivered (e.g., incorrect address or no recipient available), the courier may attempt re-delivery or hold the package at a local depot.
It is the customer’s responsibility to provide accurate shipping information and ensure availability for delivery.
Damaged or Lost Parcels
If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us at myscratchies@gmail.com with your order details so we can assist you.
Contact
For any questions regarding shipping, please contact us at myscratchies@gmail.com.