Terms of service
Please read these Terms & Conditions carefully before using our website or placing an order. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Return Policy, and any other policies displayed on the website.
If you do not agree with these Terms, please do not use the website.
About Us
MyScratchies operates this website and is responsible for providing the products and services available through it. For any questions, please contact us at: myscratchies@gmail.com
Eligibility
To place an order, you must:
- Be at least 18 years old or have permission from a parent or legal guardian.
- Provide accurate and complete information.
- Accept these Terms & Conditions.
Orders
All orders are subject to availability and acceptance.
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
An order is considered accepted once you receive an order confirmation email.
Product Availability
We strive to keep product availability information accurate, but we cannot guarantee that all products displayed on the website will always be in stock.
If a product becomes unavailable after an order is placed, we may offer an alternative product or issue a full refund.
Pricing
All prices displayed on the website include applicable taxes where required by law.
We reserve the right to change prices at any time. However, the price charged will always be the one displayed at the time the order was placed.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
Payment
We accept various payment methods that may include credit/debit cards, digital wallets, cash on delivery, and other locally available payment options depending on your country.
Payment methods available at checkout may vary by location.
Shipping
Orders are typically delivered within 3–5 business days.
Delivery times are estimates and may vary due to factors outside our control, including courier delays, holidays, weather conditions, or high seasonal demand.
Shipping costs, if applicable, will be displayed during checkout.
Product Warranty
All products are delivered new and in good condition.
If you receive a defective or damaged product, please contact us within 48 hours of delivery and provide your order number, a description of the issue, and supporting photos.
Where applicable under European consumer protection laws, products may be covered by a legal conformity guarantee of up to 2 years from the date of purchase.
This warranty does not cover:
- Normal wear and tear
- Accidental damage
- Improper use
- Intentional damage
- Unauthorized modifications or repairs
Minor color differences caused by screen settings, photography, or lighting conditions do not constitute defects.
Right of Withdrawal
Consumers within the European Union have the right to withdraw from a purchase within 14 days of receiving the products, without providing a reason.
For full details, please refer to our Return Policy.
Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and branding, is the property of MyScratchies or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
Limitation of Liability
We are not liable for delays, interruptions, or failures caused by events beyond our reasonable control, including courier delays, natural disasters, internet outages, government actions, or other force majeure events.
Our liability shall not exceed the amount paid for the product purchased.
Privacy
Your personal data is processed in accordance with our Privacy Policy.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. The version published on the website at the time of your order will apply to that order.
Contact
If you have any questions regarding these Terms & Conditions, please contact us at: myscratchies@gmail.com.